MS80293A
Service Scheduling in Microsoft Dynamics CRM 2011
This course discusses the scheduling process, scheduling engine, and scheduling service activities in detail since they are key entry points in the scheduling process. It also discusses how to use service scheduling in situations that have complex scheduling requirements.
Audience: This course is designed for new partners and customers of Microsoft Dynamics CRM that want to learn about the available service scheduling features in the Microsoft Dynamics CRM product.
Course content:
Module 1: IntroductionThis module discusses the scheduling process, scheduling engine, and scheduling service activities in detail since they are key entry points in the scheduling process.Lessons
- Service Scheduling Overview
- Service Scheduling Scenarios
- Service Scheduling Process
- Working with Service Activities and the Service Calendar
- Closing, Canceling, or Rescheduling a Service Activity
- Using Charts and Reports to Analyze Service Activities
Module 2: Advanced TopicsThis module presents how to use service scheduling in situations that have complex scheduling requirements.Lessons
- Understanding the Service Activity Scheduling Engine
- Resources, Services and Selection Rules
- Incorporating Customer Preferences
- Resource and Service Capacity Requirements
- Understanding Sites and Same-Site Requirements
Fakta
Kurs
MS80293A
Längd
1 dag
Pris
8.500 kr (exkl. moms)
Just nu finns det inga kurstillfällen. Kontakta oss för mer information.
Förkunskaper
General working knowledge of customer relationship management, General understanding of business processes, General working knowledge of Microsoft Windows.
Kursmaterial
Microsofts officiella kursmaterial på engelska ingår.
I samarbete med:
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för mer information:
08 - 587 116 10 (Stockholm)
031 - 773 07 90 (Göteborg)
040-662 20 60 (Malmö)
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