FL-CUCCPW
Cisco Unified Contact Center Power Workshop (CUCCPW)
Audience
- System Engineers
- Channel Partner/Reseller
- Customers
Course Objectives
This Power Workshop is intended for personnel who will implement, configure and support the Cisco IPCC Product. After completing this Power Workshop, students will be able to:
- accurately explain the IPCC solution concept
- identify solution models and their issues
- build a "clean order" for an IPCC solution
- design an IPCC solution using all applicable components
- install, configure, test and maintain IPCC components for the Single-Site environment
- formulate and implement IPCC call flows and routing
- use Cisco´s standard IPCC deployment tools
- troubleshoot the IPCC solution set
Course Content
- Configuration & Scripting
- Reporting & Monitoring
- Blended Agent
- ICM Deployment Planning
- ICM Functional Description
- ICM 5.0 Third Party Software
- Installing NAMSP Instance
- Configuring NAMSP
- Installing ACME Instance
- Configuring ACME
- Installing BUZCO Instance
- Tools
- IPCC SYNOPSIS
- Hardware Selection
- IPCC Deployment
- Team Roles & Responsibilities
- IPCC Solutions Packages and Ordering Information
- Case Study
- Call and Control Flows
- ICM Central Controller Installation
- Understanding the ICM Software Processes
- Seattle Contact Center Project
- Cisco Application Editor
- Creating an Application
- CallManager as a Routing Client
- IPCC Features
- IPCC Design Consideration
- Final Contact Center Project
Fakta
Kurs
FL-CUCCPW
Längd
10 dagar
Pris
56.500 kr (exkl. moms)
Just nu finns det inga kurstillfällen. Kontakta oss för mer information.
Förkunskaper
•Basic knowledge of MS Windows-NT Server
•Familiarity with your call center operations (ACD, Network, and any IVR implementations)
Kursmaterial
Kursmaterial på engelska ingår.
I samarbete med:
Kontakta oss
för mer information:
08 - 587 116 10 (Stockholm)
031 - 773 07 90 (Göteborg)
040-662 20 60 (Malmö)
info@informator.se