CI-UCCXA

Covering advanced techniques in scripting and overall CRS functionality (UCCXA)

Audience

  • Employee
  • Channel Partner / Reseller
  • Customer

Course Objectives

Building on the knowledge base and scripting experience learned in CRSD / UCCXD classes, this course covers advanced techniques in scripting and overall CRS functionality. During this four day class students implement such things as extending the functionality of UCCX using many of the tools that are already available in the premium version of the product. Expect to spend time exploring the Agent Desktop Interface and the Desktop Administrator to invoke behaviors that involve Third Party applications and web based apps like: Web Callback Option and Leave a Message in Queue. There will be a major focus on Scripting and Subsystem management.

Course Content

  • Session management Review
  • Build Common Utilities (Lecture / Lab)
  • Basic ACD Routing
  • Common / Good Practices
  • Database Setup / Steps
  • More ACD Routing
  • Advanced ACD Routing
  • Advanced ACD Callback Options
  • Advanced Database Configuration
  • Agent Desktop Configuration

Fakta

Kurs
CI-UCCXA
Längd
4 dagar
Pris
25.900 kr (exkl. moms)

Just nu finns det inga kurstillfällen. Kontakta oss för mer information.
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Förkunskaper

CRSD / UCCXD or a very strong familiarity with CRS scripting and deployment experience

Kursmaterial

Kursmaterial på engelska ingår.

I samarbete med:

Kontakta oss
för mer information:

08 - 587 116 10 (Stockholm)
031 - 773 07 90 (Göteborg)
040-662 20 60 (Malmö)
info@informator.se