ISO/IEC

T2875

ISO/IEC 20000 Consultant Course

In December 2005 the ISO/IEC 20000 was launched as an international standard for IT Service Management. The standard measures and quality assures an IT organization's service delivery. The standard, which is based on the ITIL Best Practice, has been in demand for some time and is a development of the British standard BS 15000. By using a process based way of working IT providers, both internal and external, can deliver services with higher quality, more customer focus at a lower cost. This cours

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T1015

ISO/IEC 20000 Introduktion

I december 2005 publicerades ISO/IEC 20000 som är en internationell standard för IT Service Management som formellt kan mäta och kvalitetssäkra en IT organisations tjänsteleverans. Standarden, som baseras på ITILs ramverk, har länge varit efterfrågad och är en vidareutveckling av den brittiska standarden BS 15 000.